Xero do not facilitate the ability to perform a full restore. Nobody can restore 100% of your backed up data to Xero.

If someone says they can restore data to Xero, then eye them very suspiciously. There are considerable limitations in what is possible, and any attempt to restore leaves many holes in the data.

We can get your financial records accessible to you in less than an hour, unlike other service providers that claim that they can restore. We collaborated with our users and performed tests and most restores took days, some a couple of weeks and never finished. Can your business be without your financial records for days or weeks?

We have spent a considerable amount of time exploring the ability to restore data to Xero, and yes we can restore data, but just not enough to honestly say we can ‘Restore to Xero’. Our view is, that having so many gaps in a restore, and so many limitations on what can currently be restored means that a partial restore actually has little value to a business or accountant.  To say otherwise is a play on words and simply misleading to unsuspecting Xero users.

We work with thousands of businesses and accountants around the world, and what they value is clear access to accurate data, the ability to get the chart of accounts back into a new Xero organisation or other package, import (or enter) opening balances as of a certain date and get a business trading again.

Due to the current limitation of Xero’s API and not being able to suitably return all data to Xero, we have currently decided not to offer any form of restoring. It may also be, that the reason for needing to restore isn’t to get your company running again in Xero – it could be that Xero is down for an extended time – the requirement is to get your business trading again, perhaps in another platform.

Control-C is the only Xero backup provider offering usable visibility to the data to make accurate business continuity possible. We backup your complete Journal, unlike some competitors. Most accountants and auditors will understand the importance of the Journal.

So, in summary: Due to API limitations, we believe no one can accurately or completely restore data to Xero, however we do provide the next best alternative.

Your very first backup is a full backup and therefore this will take the longest time to run compared to your subsequent daily backups. Once your first back is complete though, your daily backups should complete within a couple of hours i.e. daily.

There is really no easy way to calculate how long the first backup will take as it comes down to quite a few factors, just like how long will it take to sail from A to B? Some Xero organisations have taken a couple of weeks, some even longer, but most small Xero organisations complete within a couple of days.

Factors to consider are how many records do you have in each Xero table of accounts, there are more than a dozen tables, for example your Receivables and Payables, your Bank Accounts and your Customers and Suppliers etc. If you are using Xero’s ability to store attachments, you are also going to need to allow time to back these up.

Xero also limits the amount of requests for data in a 24hr period. Once you hit the limit, controlc have to wait until the next day to pickup where it left off.

If you think your first backup is taking way too long, then you should contact us at support.controlc.co.nz and we will look into it for you and let you know its progress.

Hope that helps.

While your data is safe in “the cloud”, we all know the unforeseen can happen, and we all know we should have a secure copy of our precious data somewhere.

Tax Departments, business advisors, IT professionals all recognise that a data backup is good business practice and in most countries a tax compliance requirement.

Xero also require their users to have a backup of their financial records as a condition in their ‘Terms of Use’.

We store your data securely in New Zealand based data centres. With controlc you can download any of your data at any time. You can also have access to attachments that have been stored in Xero.

Basically, we give you the tool to help meet these requirements, plus the ability to browse, search, print and export your data independent of Xero. But ultimately, peace of mind.

Whilst Control-C stores your data in New Zealand data centre, we do offer other options to address ‘Data Sovereignty’.

• Support four major third party Cloud Storage providers – Box, GoogleDrive, OneDrive and DropBox (allows you to sync to your local drive)
• Control-C custom Windows sync tool that replicates directly to your servers from ours.
• In country hosting
• Private hosting

Please contact us if you would like to learn more about any of these options.

When using controlc ltd, you are dealing directly with a 100% New Zealand owned company. We are here to serve you and make sure you have uninhibited access to ‘your’ data.

We have a phone line that you can call as well as online chat available and are more than happy to meet people in person should the need arise. We have an open door policy and do not hide behind an ’email only’ contact.

Unless you are using our In-Country or Privately hosted services, your data is held in two secure commercial data centres, the primary is based in Wellington and the secondary data centre in Auckland. Both data centres employ backup power supplies, redundant data communications connections, environmental controls (e.g., air conditioning, fire suppression) and various security features such as ‘biometrics’ and ‘mantraps’ with 24/7 monitoring.

1. Firstly subscribe to the FREE 14 day trial.
2. Once Subscribed you will be guided to add a Xero organisation to be backed up. NOTE: You can add as many Xero Organisations as you like. Watch this video.
3. Wait for your first backup to complete. This may take only one night to backup depending on your amount of data. Some Xero Organisations could take up to a week to backup, depending on the amount of attachments they have. If you think it is taking a long time, please let us know and we will investigate.
4. Once complete, please login and download your successful backup to your local device. Watch this video.
5. Download backapp to view and search your backed up Xero data file. Watch this video.

Any question, please email us. We are here to help.

Apart from being the only product on the market of its kind and very good value for money, here’s some other great things about Control-C and backapp :

• We backup your data every 24hrs
• Your data can be downloaded to your office directly i.e. not via email – which has size limitations
• We can synchronise your data to four major Cloud Storage providers – DropBox, GoogleDrive, Box and OneDrive(business)
• We enable you to see ALL data made available to us, by Xero, on an ongoing basis
• We backup any attachments added to an invoice at the time of creation
• All historical backups are saved in the cloud for easy access anytime in the future
• We offer several data formats (such as XML, XSLX or CSV)
• We provide a FREE Windows and OSX utility called ‘backapp’, which allows you to easily browse, search and report on any of the data transferred from Xero
• We can store the data in a data centre local to you, or directly to your infrastructure.

Control-C backs up all possible data from Xero and makes that available to you in an offline method that is very usable and viewable on any device (Mac or PC)

What we provide, is the ability to view your data from any previous day, such as invoices, expenses, balances (creditors/debtors etc), reports, attachments associated to these records.

We also integrate with third party Cloud Storage providers – which can then sync your data back to your own PC/Servers. This gives you the highest-level redundancy and access to your data anytime and anywhere.

Yes, you can go back to the day your first back up was successfully completed.  This means you essentially have an unlimited archive of all your daily backups that are accessible to you any time you need them.

The ‘Enterprise’ plan is designed for companies that have large amounts of attachments in their Xero data.  If in doubt, we suggest you try the ‘Classic’ plan to start with and you can always upgrade to the ‘Enterprise’ plan if you need it.

In summary, your data is very safe with Control-C. We deploy end-to-end encryption from Xero to our storage – and at rest. Your data is encrypted so securely – we can not see or access your data or attachments. Further, we do not share your data with anyone at anytime under any conditions.

Read our full terms and conditions and privacy policy by clicking at the foot of the page.