Xero do not facilitate the ability to perform a full restore. Nobody can restore 100% of your backed up data to Xero.
If someone says they can restore data to Xero, then eye them very suspiciously. There are considerable limitations in what is possible, and any attempt to restore leaves many holes in the data.
We can get your financial records accessible to you in less than an hour, unlike other service providers that claim that they can restore. We collaborated with our users and performed tests and most restores took days, some a couple of weeks and never finished. Can your business be without your financial records for days or weeks?
We have spent a considerable amount of time exploring the ability to restore data to Xero, and yes we can restore data, but just not enough to honestly say we can ‘Restore to Xero’. Our view is, that having so many gaps in a restore, and so many limitations on what can currently be restored means that a partial restore actually has little value to a business or accountant. To say otherwise is a play on words and simply misleading to unsuspecting Xero users.
We work with thousands of businesses and accountants around the world, and what they value is clear access to accurate data, the ability to get the chart of accounts back into a new Xero organisation or other package, import (or enter) opening balances as of a certain date and get a business trading again.
Due to the current limitation of Xero’s API and not being able to suitably return all data to Xero, we have currently decided not to offer any form of restoring. It may also be, that the reason for needing to restore isn’t to get your company running again in Xero – it could be that Xero is down for an extended time – the requirement is to get your business trading again, perhaps in another platform.
Control-C is the only Xero backup provider offering usable visibility to the data to make accurate business continuity possible. We backup your complete Journal, unlike some competitors. Most accountants and auditors will understand the importance of the Journal.
So, in summary: Due to API limitations, we believe no one can accurately or completely restore data to Xero, however we do provide the next best alternative.