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How to Disconnect OneDrive and Reconnect - OneDrive is not syncing

General • FAQ

OneDrive not Syncing?

Sometimes the cloud storage connection can become disconnected, usually as a result of the very first back taking a long time before the first sync can then take place.


You can follow these steps here to re-enable the connection.


Step 1.

Go to OPTIONS/Cloud Storage

How to Disconnect OneDrive and Reconnect - OneDrive is not syncing

Step 2.

Click on the 'disable Cloud Storage Integration'

How to Disconnect OneDrive and Reconnect - OneDrive is not syncing — figure 2

Step 3.

Click on the 'enable Cloud Storage Integration' and follow the prompts to authenticate again if you are not currently logged into OneDrive

How to Disconnect OneDrive and Reconnect - OneDrive is not syncing — figure 3

Wait for 24hrs for the next Sync to take place. If it is still not working, please contact support through creating a ticket here.

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